Return Policy
To start a return, click here.
Return Information
We hope that you love all your purchases from The Bend Store. However, we understand that sometimes you may need to return an item. Online purchases are eligible for EXCHANGE or STORE CREDIT only, if returned within 14 business days of receiving your order. After this timeframe, your item would not be eligible for return.
Items must be in perfect condition to be accepted for return. No makeup or deodorant stains, perfume, dog hair, cigarette smell or stains of any kind will be accepted. We only accept returned items with their original tags, labels, and packaging.
Return Refusals
We reserve the right to refuse any return that we deem to be outside of the eligible return guidelines. We will not accept returns of opened, damaged, or unsalable items.
About Re:do
Checkout with the $1.98 Re:Do product for free unlimited returns for store credit on your order if needed and send it back for free if it doesn’t work. This is only compatible with our website at this time.
Didn’t checkout with Re:Do? You will still return like normal and purchase a label through them with discounted shipping rates, saving you time and money!
Return Instructions
You must complete the return form found in our Returns Portal before mailing back your items.
Please include the packing slip with your return. The packing slip is included in the bag with your purchase and has all of your information and order number on it.
Once we receive your return, please allow 5-7 business days for us to process your return.
Damaged Items
Damaged items must be reported within two days of the receipt of your order. Please email us at robyn@bendstore.com and forward photos of any damage.
Color variation of merchandise due to computer monitor resolutions, lighting and photography lenses are not qualified as damaged.